Privacy Policy

Last updated: January 2024

sleek-base Ltd ("we", "our", or "us") is committed to protecting the privacy of individuals who visit our website and use our services. This policy explains how we handle personal information and the choices you have regarding your data.

Who We Are

sleek-base Ltd is a gardening and landscaping company registered in England and Wales (Company Number: 07234891). Our registered office is at The Garden Studio, 14 Riverside Walk, Farnham, Surrey, GU9 7UB. For any privacy-related enquiries, please contact us at [email protected].

Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you enquire about our services, request a consultation, or correspond with us, you may provide:

  • Your name and contact details (email address, postal address)
  • Details about your property and garden
  • Your preferences and requirements for gardening services
  • Any other information you choose to share in your communications

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information including your IP address, browser type, and operating system
  • Information about your visit, including pages viewed and how you navigated to and from our site
  • The date and time of your visit

How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries and provide the services you request
  • To communicate with you about your project or ongoing maintenance
  • To send you information about our services that may be of interest, where you have consented to receive such communications
  • To improve our website and understand how visitors use it
  • To comply with legal obligations and protect our legitimate interests

Legal Basis for Processing

Under UK data protection law, we must have a valid reason for using your personal information. Our legal bases for processing are:

  • Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into a contract
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose
  • Legal obligation: Where processing is necessary to comply with the law

Sharing Your Information

We do not sell your personal information to third parties. We may share your information with:

  • Our team members who need access to provide our services
  • Service providers who assist with website hosting, analytics, and business operations, under strict confidentiality agreements
  • Professional advisers such as accountants or legal counsel when necessary
  • Regulatory bodies or law enforcement if required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. For clients, we typically retain project records for seven years after completion to support any warranty claims and for accounting purposes. Enquiry information from individuals who do not become clients is generally retained for two years.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

  • The right to access the personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your information in certain circumstances
  • The right to restrict or object to certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page with an updated revision date.

Complaints

If you have concerns about how we handle your personal information, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: [email protected]
Address: The Garden Studio, 14 Riverside Walk, Farnham, Surrey, GU9 7UB